Shipping Policy

National Border Patrol Museum Gift Shop
Last Updated: October 2026

Thank you for shopping with the National Border Patrol Museum Gift Shop. We appreciate your support of the Museum and its mission. The following Shipping Policy applies to orders placed through our online Gift Shop.

Order Processing

Orders are generally processed and shipped within 2–5 business days after the order is received. Orders are processed Tuesday through Saturday, excluding holidays and days when the Museum is closed.

During holidays, special events, sales, or periods of unusually high order volume, processing times may be longer. If there is a significant delay with your order, we will make reasonable efforts to notify you.

Please note that placing an order does not guarantee immediate shipment. Orders must first be processed, packaged, and prepared for shipment.

Shipping Methods

We currently ship orders within the United States and its territories using USPS or UPS.

Available shipping methods and estimated delivery times will be displayed during checkout. Shipping times are estimates provided by the carrier and are not guaranteed.

Once an order has been shipped, the customer will receive tracking information when available.

Please note: Delivery times may be affected by weather, holidays, carrier delays, incorrect or incomplete addresses, or other circumstances outside the Museum's control.

Shipping Charges

We offer free shipping or orders of $99 or more. A flat rate of $10.25 will be charge in all applicable orders. 

Any applicable shipping charges will be displayed before you complete your purchase.

Tracking Information

When tracking is available, tracking information will be sent to the email address provided with your order.

Once an order has been transferred to the shipping carrier, the carrier is responsible for the package while it is in transit. Tracking information may take some time to update after the package has been picked up.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at the time an order is placed.

If an order is returned to the National Border Patrol Museum Gift Shop because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply to resend the package.

Please contact us as soon as possible if you realize that you entered an incorrect shipping address. We will make every reasonable effort to assist you; however, we cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost, Stolen, or Damaged Packages

The National Border Patrol Museum Gift Shop is not responsible for packages that are lost, stolen, or misplaced after being confirmed as delivered by the shipping carrier.

If your tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier. You may also contact the shipping carrier directly to report the issue.

If your package arrives damaged, please contact us as soon as possible at giftshop@borderpatrolmuseum.com and include your order number and, when possible, photographs of the damaged packaging and merchandise. We will work with you to determine the appropriate resolution.

Missing Items or Incorrect Orders

If your order arrives with missing or incorrect merchandise, please contact the Gift Shop within 7 days of delivery at giftshop@borderpatrolmuseum.com

Please provide your order number and a description of the issue so that we can review the order and assist you.

Out-of-Stock Items

Although we make every effort to maintain accurate inventory, occasionally an item may become unavailable after an order has been placed.

If an item becomes unavailable, we will contact you regarding the order. Depending on the circumstances, the unavailable item may be refunded or another resolution may be offered.

Pre-Orders and Special-Order Items

Items identified as pre-orders, special orders, or otherwise subject to a future availability date may have different processing and shipping timelines. Any applicable shipping information will be provided on the product listing or at checkout.

Orders containing both in-stock and pre-order items may be shipped together when all items are available unless otherwise specified.

Shipping Restrictions

Some merchandise may be subject to shipping restrictions based on the item's size, weight, destination, or applicable laws and carrier requirements.

If an item cannot be shipped to the address provided, we will contact the customer regarding the available options.

International Shipping

No International Shipping:
At this time, the National Border Patrol Museum Gift Shop ships orders only within the United States and its territories. We do not currently offer international shipping.

Questions About Your Order

If you have questions regarding an order or its shipment, please contact the National Border Patrol Museum Gift Shop:

National Border Patrol Museum Gift Shop
915-759-6060
giftshop@borderpatrolmuseum.com
www.borderpatrolmuseum.com

Please include your order number when contacting us about an existing order so that we can assist you as quickly as possible.

Thank you for supporting the National Border Patrol Museum and our Gift Shop!