Return & Refund Policy

The National Border Patrol Museum Gift Shop wants you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, we accept returns within 30 days of the date you receive your order, subject to the conditions outlined below.

Returns

To be eligible for a return, merchandise must:

• Be returned within 30 days of receipt.

• Be in the same condition in which you received it.

• Be unworn, unused, and free from damage or signs of use.

• Have all original tags attached, when applicable.

• Be returned in its original packaging, when applicable.

• Include the original receipt or other valid proof of purchase.

To request a return, please contact us at giftshop@borderpatrolmuseum.com before sending your item back. Please do not send merchandise to the Museum without first receiving return authorization.

Approved returns should be sent to:

National Border Patrol Museum Gift Shop
4315 Transmountain Road
El Paso, TX 79924

If your return is approved, we will provide you with a return shipping label and instructions for returning your merchandise. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at giftshop@borderpatrolmuseum.com and provide your order information and, when applicable, photographs of the item and packaging.

We will review the issue and work with you to determine the appropriate resolution.

Non-Returnable Items

Certain merchandise is not eligible for return or exchange, including:

• Custom or personalized products.

• Special-order merchandise.

• Pre-ordered items.

• Sale or clearance merchandise.

• Centennial merchandise and commemorative items.

If you are unsure whether a particular item is eligible for return or exchange, please contact us before sending the item back.

Exchanges

We do offer exchanges on eligible merchandise. All exchange requests must be submitted to us for consideration and approval before the item is sent back. Contact us at giftshop@borderpatrolmuseum.com with your order information and the item you would like to exchange.

To be eligible for an exchange, merchandise must meet the same condition requirements outlined in our Return Policy, including being unworn or unused, in its original condition, and accompanied by the original receipt or proof of purchase.

Customers are responsible for all shipping costs associated with an exchange, unless the item received was damaged, defective, or incorrect.

Exchange requests will be reviewed on a case-by-case basis, and approval is at the discretion of the National Border Patrol Museum Gift Shop. Once an exchange has been approved, we will provide instructions for returning the merchandise and completing the exchange.

Refunds

Once we receive your returned merchandise, we will inspect it and notify you whether your refund has been approved or denied.

If your return is approved, your refund will be issued to the original method of payment within 10 business days.

Please note that your bank or credit card company may require additional time to process and post the refund to your account. Processing times vary by financial institution.

If you have not received your refund within 15 business days after your return has been approved, please contact us at giftshop@borderpatrolmuseum.com.

Questions About Returns or Exchanges

If you have any questions about our Return & Refund Policy or whether a specific item qualifies for a return or exchange, please contact us at:

National Border Patrol Museum Gift Shop

Email: giftshop@borderpatrolmuseum.com

Phone: 915-759-6060

Address: 4315 Transmountain Road, El Paso, TX 79924